Refund policy

Track Lab Return & Refund Policy

Thank you for shopping with Track Lab. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Window

You have 30 days from the date you receive your item to initiate a return. To be eligible, the return must be requested within this 30-day timeframe.

2. Condition of Items

To qualify for a refund, all returned items must be:

• In the same condition that you received them.

• Unused, unworn, and in their original packaging.

• Accompanied by the original receipt or proof of purchase.

3. Free Return Shipping

We are pleased to offer free return shipping on all eligible returns. To start a return and receive your prepaid shipping label, please contact us at tracklab.aus@gmail.com.

4. No Restocking Fees

At Track Lab, we do not charge any restocking fees for returned items. You will receive a refund for the full purchase price of the item, provided it meets our return criteria.

5. Refund Process

Once we receive your return, our team will inspect the item to ensure it meets our condition requirements.

• Approval: If your return is approved, we will initiate a refund to your original method of payment.

• Timeline: You will receive the credit within a certain amount of days, depending on your card issuer's policies.

• Shipping Costs: While return shipping is free, please note that any original shipping costs paid at the time of purchase are non-refundable.

6. Damaged or Defective Items

If your order arrives damaged or if you receive the wrong item, please contact us immediately at tracklab.aus@gmail.com so we can evaluate the issue and make it right.

7. Contact Us

If you have any questions on how to return your item to us, contact us at: Email: tracklab.aus@gmail.com Website: www.tracklab.me